Good customer service is an integral part of any successful business. Whether a company’s customers are ordinary consumers or mega-corporations, treating them with respect and care is one of the best ways to strengthen a company’s reputation and boost the bottom line.
With this award we are recognising those Welsh businesses that truly have customer service at the heart of their business and strive to go that bit further for their customers.
This award will be presented to a business that has implemented a new initiative to improve customer service in the last year. They will have clearly set out customer service standards and explain the steps they have taken to achieve these standards. They will also be able to demonstrate the impact that this has had on the business financially and in terms of customer feedback.